Refund & Return Policy – DiggaByte
Effective Date: 08/01/2025
Thank you for shopping with DiggaByte. We aim to provide high-quality digital products and services. Please read our refund and return policy carefully before making a purchase.
1. 30-Day Refund Guarantee
We offer a 30-day refund policy for all eligible purchases. If you are not satisfied with your purchase, you may request a refund within 30 days of the original transaction date.
2. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:
- The refund request is made within 30 days of purchase.
- The product is a digital good purchased directly from DiggaByte.
- You provide a valid reason for the request (e.g. functionality issues, accidental duplicate purchase, unsatisfactory performance).
- You have not significantly used, modified, or redistributed the product.
- You agree to cease use and delete any copies of the refunded product.
3. Non-Refundable Situations
We reserve the right to deny refunds in the following situations:
- Requests made after 30 days from purchase.
- “Change of mind” or lack of understanding of the product’s purpose.
- User error or failure to follow instructions.
- Download issues caused by user device or network problems.
- Use of the product for commercial or public purposes before requesting a refund.
- Abusive or excessive refund requests from a single user.
- Custom services, personalized files, or one-on-one work unless otherwise agreed upon.
4. Chargebacks
We strongly encourage customers to contact us directly before initiating a chargeback. Unauthorized chargebacks may result in permanent banning from our platform and/or legal collection efforts. We are committed to resolving legitimate concerns promptly and fairly.
5. How to Request a Refund
To request a refund, please contact us via [Insert contact email or form URL] with:
- Your full name
- Order number or receipt
- Product name
- Reason for the refund request
Refunds will be processed within 5–10 business days, depending on your payment provider.
6. Digital Delivery & Access
All DiggaByte products are delivered digitally. By purchasing, you agree that:
- Delivery is considered complete once the product download link or email is provided.
- You are responsible for saving and backing up your digital files.
- We are not liable for lost files after successful delivery.
7. Limitation of Liability
DiggaByte is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. All products are provided “as-is” without warranties of any kind, express or implied. We do not guarantee compatibility with all devices or systems.
8. Policy Changes
We reserve the right to update or change this policy at any time without prior notice. Continued use of our services implies acceptance of the most recent version of this policy.
Contact
If you have any questions or concerns about this policy, please reach out to us at:
diggabyteshop@gmail.com
To start a return, visit our support center at https://diggabyte.com/support and submit a return request. Our customer service team will guide you through every step to ensure a smooth experience.
For best practices on returning electronic products safely, you can refer to the Consumer Electronics Association’s guidelines at https://www.ce.org/.
At Diggabyte, your satisfaction is our priority, and we strive to make returns as easy as possible while maintaining excellent service.
